Frequently Asked Questions

Thanks for wanting to know more about us!  Here, we've listed several of our most asked questions.  If your question is not answered here, please call us at (323)337-4466 or email us at kay@kellenjewelry.com and we will be happy to answer your question!

Do you have a retail location?  We are an online boutique doing e-commerce only.  Occasionally, we participate in "Pop-up" selling events around Jacksonville, FL but mainly online business.

Where are you located?  We are located in Jacksonville, FL.

What is the best way to place an order?  The easiest and quickest way to order is through our website.

How quickly will my order arrive? The order processing time is usually 1-2 days and the shipping time is dependent on the delivery location.  We typically ship every other day from Jacksonville, FL.