Substitutions and Refunds

Each of Karrington Designs arrangements is hand-crafted and made to order and we strive to exceed our customers' expectations with everything that we make.  If ever you are not completely satisfied with your orchid, please contact Karrington Designs immediately.

Substitutions

The online pictures of our arrangements represent as closely as possible the actual arrangement that will be delivered.  Because each orchid plant is unique, there may be slight variations in the plant/arrangement that you receive.  Occasionally, substitutions of colors and/or containers are necessary due to seasonality, weather or wholesale market conditions which affect availability.  If this happens with your order, we will ensure that the style, theme and colors in your arrangement are preserved and will only substitute items of equal or higher value. 

Replacement or Refunds

Karrington Designs does not offer a refund for arrangements that have been delivered.  Should you need to change or cancel an order, please do so within 24 hours of placing the order for an exchange into another arrangement or a refund.  Order cancellations outside of the 24-hour cancellation window will receive a store credit towards a future order.